Shipping Policy

Last updated: November 19, 2025

1. Where We Ship

Wise Acres Tallow Co LLC currently ships orders within the United States only.

2. Processing Times

  • Orders are typically processed and shipped within 3–5 business days (Monday–Friday, excluding holidays).

  • During sales, holidays, or high-volume periods, processing times may be slightly longer.

Processing time is separate from carrier transit time.

3. Shipping Methods and Rates

We ship primarily via USPS. Available shipping options may include standard and expedited services, depending on your location and the items in your order.

  • Shipping rates are calculated by the carrier at checkout, based on your order weight, destination, and chosen service.

  • We offer free shipping on orders over $150 (before tax and after discounts), shipped within the United States, unless otherwise stated in a promotion.

4. Order Confirmation and Tracking

Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information (if available for the selected service).

Please allow some time after receiving tracking information for the carrier to update the tracking status.

5. Warm Weather & Melt-Sensitive Products

Some of our products (such as tallow-based creams, balms, and scrubs) can be temperature-sensitive and may soften or melt during shipping, especially in warmer months or warm climates.

  • We package orders with care but cannot control temperatures during transit.

  • Softening or melting does not usually affect the safety or effectiveness of the product.

  • If your product arrives soft or melted, you can place it in a cool area or refrigerator to help it resolidify.

Wise Acres Tallow Co LLC is not responsible for products that melt or change texture during shipping or after delivery. These changes do not qualify as damage for replacement or refund purposes.

6. Shipping Address Accuracy

Please double-check your shipping address at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If you realize you entered an incorrect address, please contact us at wiseacrestallowco@gmail.com as soon as possible. If your order has not yet shipped, we will do our best (but cannot guarantee) to update the address.

7. Lost, Stolen, or Delayed Packages

Once your package is accepted by USPS, it is in the carrier’s control.

  • If a package is marked “delivered” by USPS but you cannot locate it, please check with neighbors or other areas of your property.

  • If it still cannot be found, you will need to file a claim with USPS regarding the lost or stolen package.

  • If a package is delayed or appears stuck in transit, please contact USPS with your tracking number for more information.

You may also email us at wiseacrestallowco@gmail.com with your order number and any USPS claim details. While we will do our best to assist, Wise Acres Tallow Co LLC is not responsible for lost, stolen, or delayed packages once they have been handed over to USPS and marked as delivered or in transit.

8. Damaged Packages

If your order arrives visibly damaged in transit:

  1. Take clear photos of the outer packaging and the damaged product(s).

  2. Email us at wiseacrestallowco@gmail.com within 3 days of delivery with:

    • Your order number;

    • Photos of the packaging and product(s);

    • A brief description of the damage.

We will review the situation and, if we determine the product was damaged during shipping, may issue a replacement as described in our Return & Refund Policy.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

10. Contact

If you have questions about shipping, please contact:

Email: wiseacrestallowco@gmail.com